Dream Hoop Tours Booking Terms and Conditions

These standard terms apply to Dream Hoop Tours hosted tours, school and group travel, custom itineraries and separately arranged travel services. Read them with your Booking Details and any separately supplied activity waiver before agreeing or paying. You do not need to complete or sign this document itself.

Important consumer protection: Nothing in these terms excludes a right or remedy that cannot lawfully be excluded. Supplier terms, cancellation charges and the separate recreational activity waiver do not override those rights.

How these standard terms apply

Contracting supplier: Pedrotti USA Property Pty Ltd ATF R & S Pedrotti Trust T/As Dream Hoop Tours

ABN: 91 558 044 253

Your Booking Details identify the travellers, tour or services, dates and locations, total price and currency, room basis, confirmed inclusions and exclusions, deposit, instalments and due dates. They also identify any separately agreed fees, supplier restrictions, minimum passenger number and decision date, agency role or special arrangements that apply.

Tour-specific information is supplied in your Booking Details before you commit. Check these details for your individual room, flight and payment arrangements as well as the tour itinerary.

Provisions about hosting, school supervision, NBA experiences and other activities apply only where those services form part of the agreed booking. This document does not promise that every tour includes those services.

Version 1.4 issued 23 October 2026. This version applies to bookings for which it is supplied and accepted. Changes to an existing booking require express agreement as set out in clause 1.5.

Contact: ryan@dreamhooptours.com.au

Part One The contract and our responsibilities

1 Contract documents and acceptance

1.1 “We”, “us” and “Dream Hoop Tours” mean Pedrotti USA Property Pty Ltd ATF R & S Pedrotti Trust T/As Dream Hoop Tours, ABN 91 558 044 253. “You” means the person booking and each traveller, to the extent that person has accepted the relevant obligations. “Supplier” means an independent airline, hotel, transport operator, venue, sporting organisation or other service provider.

1.2 We provide these terms and the relevant Booking Details before acceptance. A booking becomes binding when you accept them and we issue written booking confirmation after receiving any required deposit. Acceptance may be recorded electronically or by email. Payment indicates acceptance only where the terms and Booking Details were supplied before payment and clearly identified as applying to that booking.

1.3 “Booking Details” means the quotation or proposal, accepted itinerary, booking confirmation and any payment schedule or other written special conditions that we identify as applying to your booking and provide before acceptance, together with later changes expressly agreed by you. They may be supplied by email, as documents or through the traveller portal; no separate booking schedule form is required. Mandatory law prevails over all documents. A specific expressly agreed arrangement prevails over inconsistent general wording. If documents conflict, ask us to clarify before accepting. A later itinerary, invoice or portal update does not, by itself, authorise a price increase or remove an agreed inclusion.

1.4 A person booking for other adults must obtain their authority and provide them with these documents. Each adult must separately accept any personal injury waiver. A booking contact cannot waive another adult’s personal rights merely by making payment. A parent or legal guardian must provide the required consent for a minor.

1.5 These terms do not retrospectively replace terms already agreed for an existing booking. A later change requires express agreement and cannot remove accrued rights. We may update terms for future bookings, not unilaterally change existing contracts.

2 Tour operator and agency roles

2.1 For a hosted Dream Hoop Tours package, we organise the package and provide the hosting and coordination expressly described in your Booking Details. We exercise due care and skill in our own services, including selecting and coordinating suppliers. Using suppliers does not remove responsibilities that the law places on us.

2.2 Independent suppliers deliver their own flights, accommodation, transport, admissions and activities. Where we arrange a separately identified service solely as your agent, your Booking Details will identify that agency role and the relevant supplier. Our responsibilities for the hosted package remain as stated in clause 2.1.

2.3 Applicable supplier conditions, including restrictions on refunds, baggage, admissions and name changes, will be identified and made available before you commit to the affected service. Material restrictions must be disclosed prominently. Supplier terms do not displace your rights against us for our own acts or omissions.

2.4 We are independent of the NBA, its teams, venues and players unless a specific relationship is confirmed in writing. Tickets or experiences do not promise player contact, endorsement or affiliation.

3 Scope of hosting

3.1 Hosting covers itinerary coordination, group communications and assistance during scheduled arrangements. It is not continuous personal care, medical supervision or individual security. Free-time arrangements and supervision for minors must be agreed separately. If the named host is unavailable, we will assess a suitable replacement and the material-change options in clause 8.

Part Two Prices payments and booking changes

4 Price and inclusions

4.1 Prices are in Australian dollars unless clearly stated otherwise. Your Booking Details must disclose the total payable price, applicable taxes, room basis and inclusions. International flights, baggage, meals, tips, optional games, insurance and personal spending are included only where expressly listed.

4.2 Quotations may expire and remain subject to availability until confirmed. After confirmation, the price is fixed except for a change you request or the two-way currency adjustment in clauses 4.5–4.9, where that mechanism was expressly disclosed and accepted before booking. Supplier cost increases alone do not authorise a price increase.

4.3 Any proposed addition or charge must be explained and agreed before commitment, except reasonable emergency arrangements authorised under clause 14. A substantial change cannot be imposed through an invoice alone.

4.4 Our remuneration for tour planning and booking is included in the agreed price; no separate planning or initial booking fee applies. We may also receive supplier commissions or incentives, disclosed where required. Included remuneration is not automatically an earned cancellation fee. Requested changes are dealt with under clause 6 and cancellation under clause 7. No undisclosed payment or administration charge applies.

4.5 For a tour priced on our standard USD basis, the reference rate is AUD $1 = USD $0.70. A maximum of 65% of the original confirmed tour price represents USD supplier costs eligible for currency adjustment. The remaining 35%, including our AUD remuneration and AUD costs, is not adjusted. This mechanism does not automatically apply to standalone services, separately priced additions or a booking on a different currency basis; their agreed pricing must be disclosed separately.

4.6 Xe is our currency transfer provider. We calculate one adjustment before final payment using Xe’s executable AUD-to-USD customer transfer quote for the eligible remaining USD payment amount, expressed as USD per AUD. We use the rate quoted to Dream Hoop Tours for the transfer, rather than a general indicative currency-converter rate; no separate transfer fee or DHT markup is added through this calculation. The calculation date is 10 Australian business days before the agreed final payment due date, unless another date was expressly agreed in your Booking Details before acceptance. We obtain the quote at 12 noon Melbourne time, or the next available quote that day. If Xe cannot provide a quote that day, we use the preceding available business day’s quote. We retain the dated quote and provide its rate and date with the calculation. A change of provider or rate method requires your agreement; it cannot be imposed through a later invoice.

4.7 Only the part of the 65% allocation that remains payable in USD and is not already paid, funded with purchased USD, hedged or otherwise fixed in AUD at the calculation date is adjusted. We deduct the original AUD budget allocation for protected or paid costs, rather than revaluing those amounts. The eligible AUD amount cannot exceed either 65% of the original tour price or the original AUD budget for actual remaining unprotected USD obligations. We do not recover exchange movements twice or apply a currency markup to our margin.

4.8 Adjustment in AUD = eligible original AUD amount × (0.70 ÷ calculation rate − 1), rounded to the nearest cent. A positive result increases the price; a negative result reduces it by the same method. For example, if a $10,000 tour has its entire $6,500 USD allocation still exposed, a rate of 0.65 adds $500; a rate of 0.75 reduces the price by $433.33. If only half of that allocation remains exposed, those adjustments are halved. The result is itemised on the final invoice with the rate, date, eligible amount and calculation; supporting evidence is available on request. No further currency adjustment applies after this calculation.

4.9 We notify you of any increase promptly after calculation and before final payment is due. If an increase is material, you may request an available alternative or cancel the affected booking by notifying us within seven calendar days of that notice. We will not impose our scheduled cancellation charge for cancellation solely in response to a material currency increase. We may retain only unavoidable, evidenced supplier costs to the extent disclosed before booking and lawfully recoverable, after reasonable mitigation; other amounts are refunded. Mandatory rights to cancel or receive a refund remain unaffected. A delay in issuing the calculation must not deprive you of a reasonable opportunity to review it before payment.

5 Deposits instalments and late payment

5.1 The standard deposit is $1,500 per person, credited towards the price. Where priority access is offered, the initial payment is $500 per person, refundable until the final itinerary is released. It does not itself confirm a full tour booking. When you expressly accept the final itinerary and Booking Details, the $500 is credited towards the $1,500 deposit and the remaining $1,000 is payable by the disclosed deadline. If you decline or do not confirm by that deadline, we refund the $500; silence does not convert it into a non-refundable payment. After confirmation, clause 7 applies, subject to mandatory law.

5.2 Instalment amounts and due dates are set out in your Booking Details. International flights, if purchased, are normally committed at deposit; NBA tickets at 90 days before departure; and hotels at 45 days before departure. These are typical commitment points, not universal refund rules. We disclose material non-refundable conditions, earlier deadlines and any separately contracted flight or other service before you authorise purchase. No supplier cost is deducted twice.

5.3 If payment is overdue, we will contact you and allow a reasonable opportunity to remedy the default, normally at least seven calendar days. A shorter period may be necessary for an identified imminent supplier deadline; we will explain it. We may cancel only where the default remains material and cancellation is reasonable, with deductions assessed under clause 7.

5.4 An agreed payment extension must be recorded in writing. We do not charge undisclosed default penalties. Supplier cancellation resulting from late payment does not entitle us to recover the same loss twice.

5.5 For the January 2027 and February/March 2027 hosted tours, payment is by direct deposit. For subsequent tours, direct deposit and credit card payments are accepted. These arrangements do not retrospectively change an existing booking’s accepted payment terms. Bank or card facility details are supplied securely. Any lawful card charge must be expressly disclosed before payment; none is created by this clause.

5.6 Allow sufficient time for funds to clear by the disclosed supplier or payment deadline. If a transfer is delayed, contact us promptly with evidence so we can assess practical options under clause 5.3. We do not charge separate late-booking fees or overdue-payment fees.

6 Changes transfers and rooming

6.1 For a requested amendment after confirmation, our fee is $125 per affected person per agreed amendment request, plus applicable supplier charges disclosed before you authorise the change. A request may include several changes agreed together; we will identify its scope and total fee first. We do not charge for an enquiry, routine traveller-information submission or correction of our own error, or where a charge would conflict with your legal rights. Additional work outside that scope needs fresh approval. Availability, fare differences and supplier terms may prevent changes; replacements may be treated as cancellation and rebooking. We will consider a suitable replacement traveller where reasonably practical.

6.2 A confirmed twin-share price will not automatically convert to a single price because another person withdraws. Any roommate-matching arrangement, single supplement and deadline for confirming rooming must be agreed in your Booking Details. If we cannot fulfil the agreed room basis, we will offer reasonable options without imposing an unagreed supplement.

6.3 Requested room moves during travel depend on availability and agreed extra cost. Accessibility, bedding and seating requests must be distinguished from inclusions we have expressly confirmed.

Part Three Cancellation refunds and disruption

7 Cancellation by you

7.1 Notify cancellation by email to ryan@dreamhooptours.com.au. We assess notice by the date received in Melbourne time against the departure date in your Booking Details and acknowledge it promptly. The following schedule applies per person to a confirmed hosted tour, including a school or group tour unless different terms were expressly agreed before booking. It does not apply during refundable priority access, to cancellation caused by our breach, to a remedy required by law, or to clause 4.9.

7.2 The scheduled total cancellation charges below include the deposit and our cancellation administration component; they are not added to the deposit. Every amount is subject to clauses 7.3–7.5. For custom travel without a hosted package, standalone flights, tickets and other separately contracted services, the specific cancellation terms must instead be disclosed before purchase; these tour bands do not automatically apply.

7.3 The schedule is subject to mandatory consumer rights and is not an unconditional forfeiture. Any amount retained must be lawful and proportionate to our legitimate interests and reasonable loss attributable to cancellation, taking account of committed supplier costs and work performed. We reduce deductions for avoided expenses, recoveries, resale and other mitigation. If the scheduled amount exceeds what we are lawfully entitled to retain, we retain the lower amount. A charge cannot exceed the price of the affected tour.

7.4 We do not automatically add supplier costs or another administration fee on top of the scheduled total. A separately contracted service may have its own disclosed cancellation terms, but the same cost cannot be recovered under both that service and the tour schedule. We take reasonable steps to seek refunds, credits or replacement sales. Credits attributable to your booking are disclosed with their restrictions. Illness, entry refusal or a change of mind may lead to cancellation costs, but do not remove statutory rights.

7.5 We provide an itemised explanation on request and refund the balance due within a reasonable time. If a later recovery or resale reduces the loss, we recalculate and pass on the resulting refund. A declined insurance claim does not determine your contractual rights. Failure to pay an instalment does not itself limit cancellation exposure to the amount already paid, but we may seek an unpaid balance only to the extent lawfully due under these terms.

8 Changes or cancellation by us

8.1 We may make reasonable minor operational changes that do not substantially reduce the agreed value or character of the tour. We will explain material changes promptly, including significant changes to dates, cities, accommodation standard, seating category, a specifically promised key experience or hosting.

8.2 Before departure, where a material change is proposed and you have not agreed to it, we will offer an available comparable alternative or cancellation of the affected booking with the refund and remedies required by law. We will not force you to accept a credit. During travel we will consult you where practical, arrange reasonable alternatives and account for any reduction in value or other remedy due.

8.3 If we cancel for insufficient numbers, the minimum number and decision date must have been disclosed before acceptance. We will refund all amounts paid to us for the cancelled hosted package; we will not deduct our cancellation fee or package supplier costs. A separately contracted service is treated according to its disclosed terms and applicable law. Other compensation rights are preserved.

8.4 If we cancel for our own operational or commercial reasons, we will refund the cancelled services and provide any further remedy required by law. Refusing an offered alternative does not, of itself, remove a refund entitlement.

9 Supplier changes extraordinary events and refunds

9.1 Airline disruption, venue decisions, severe weather, public health measures, government restrictions, war or other events beyond reasonable control may affect travel. We will act reasonably to communicate, mitigate disruption and explain options. Such an event does not automatically remove consumer rights or permit blanket retention of payments.

9.2 Where performance becomes impossible or unlawful, cancellation, allocation of expenses and refunds will be determined by applicable law, including any law concerning frustrated contracts, and the particular booking circumstances. We will itemise any proposed deduction and its basis.

9.3 We will process refunds due from us within a reasonable time. Where we act solely as agent and a refund legally depends on recovering supplier funds, we will pursue it, provide updates and remit recovered funds promptly. We cannot postpone our own legal refund obligation merely because a supplier has not repaid us.

Part Four NBA arrangements and traveller requirements

10 NBA games tickets and experiences

10.1 Your Booking Details distinguish confirmed inclusions from requests and optional activities. Specified seating categories and confirmed experiences form part of our agreement.

10.2 Teams, leagues and venues may alter schedules, security access and experience timings. We cannot promise a particular player’s availability, playing time, autograph, photograph or interaction unless specifically contracted. A player’s absence alone is not a promise of a refund where that appearance was not an agreed inclusion.

10.3 If a confirmed game, seating category or experience is unavailable, we will apply clauses 8 and 9, explain available alternatives and pass on refunds or other remedies due. A substitute is not automatically equivalent merely because it is another game or activity.

10.4 Obey venue admission, ticket-transfer, bag, security and conduct rules. Tickets must not be resold or transferred contrary to applicable conditions. Court of Dreams and other on-court participation require separate risk information, consent and any venue documentation. Playing is optional and is subject to safety and eligibility requirements.

11 Travel documents and booking accuracy

11.1 Give us accurate names matching passports, dates of birth and other information needed for bookings, and notify changes promptly. Check confirmations and travel documents when received. You are responsible for additional correction costs caused by inaccurate information you supply; we remain responsible for errors attributable to us.

11.2 You must obtain the passports, visas, travel authorisations and health documents required for your nationality, destinations and transit points, including any USA entry authorisation. Verify current requirements with official authorities. Passport validity must satisfy the requirements for your actual route and nationality.

11.3 We will use due care in any advice or assistance we agree to provide. Authorities decide admission; we cannot guarantee entry. Carry required documents and arrive in time for check-in. Tell us if your independently booked flights do not align with group transfers or the itinerary.

11.4 Baggage allowances, seat-selection charges and loyalty benefits depend on the booked fare and supplier terms. We will disclose known restrictions relevant to the services we arrange. You remain responsible for complying with them and for managing your baggage, subject to rights where we or a supplier cause loss.

12 Insurance and health information

12.1 For overseas hosted tours, obtain comprehensive travel insurance from the time of booking, covering the destinations and duration, overseas medical treatment and evacuation, cancellation and intended activities. Check pre-existing-condition and sporting exclusions directly with the insurer. Provide a certificate and emergency assistance contact before departure when requested.

12.2 If appropriate insurance cannot be obtained, contact us before committing to the trip. We will discuss whether safe participation is possible. Failure to satisfy an agreed essential insurance condition is handled reasonably under the cancellation terms; it does not create automatic forfeiture of all payments.

12.3 Your insurance does not replace our responsibilities or provide a guarantee of cover for our liability. We do not give insurance advice or arrange insurance except within a valid authorisation and agreed scope.

12.4 Tell us about relevant assistance, mobility, allergy or health needs that may affect safety or arrangements, and update material changes. We will discuss reasonable adjustments and may seek relevant medical clearance where reasonably needed. Age or disability alone is not an automatic reason to exclude you. We do not provide medical diagnosis or personal care unless expressly agreed.

Part Five Participation safety and responsibility

13 Conduct assistance and minors

13.1 Follow lawful and reasonable safety instructions, venue rules and local laws. Do not engage in violence, harassment, dangerous conduct, unlawful drug use or intoxication that threatens safety. We may restrict an activity or remove a traveller only on reasonable grounds, using a warning and opportunity to respond where safe and practical. Immediate action may be taken for an urgent threat.

13.2 We will explain the reason and, where practical, record it in writing. We will consider reasonable assistance for safe onward arrangements. We will not abandon a minor or a person unable to manage safely. Refunds and any reasonable additional costs are assessed on actual circumstances, lawful entitlement and avoided or recovered costs; removal does not automatically forfeit all unused services.

13.3 Minors must have a named responsible accompanying adult or agreed school supervision arrangement. A parent or guardian must provide consent and relevant emergency details. School agreements must identify adult responsibilities during transport, rooms, free time, activities and emergencies. A school organiser cannot waive a child’s rights merely by making a booking.

13.4 We will discuss assistance needs and practical adjustments before confirming suitability. A support person may be needed for individual care beyond agreed hosting. Any added cost or essential support arrangement must be disclosed and agreed. Travellers should seek medical advice about fitness where appropriate.

14 Optional activities free time and emergencies

14.1 Optional services we sell or arrange are identified as such, with their price and relevant conditions before purchase. Our responsibilities for our own advice and arrangement remain. Activities independently chosen and contracted during free time are not part of the hosted package unless expressly added; our recommendation alone is not a blanket exclusion of responsibility.

14.2 Any vehicle we hire or drive for guests must be expressly identified with applicable conditions and arrangements. We do not treat guest-carrying hire-car use as automatically equivalent to a licensed commercial transfer. Follow seatbelt and transport safety requirements.

14.3 In an emergency, we may contact emergency services, your nominated contact and your insurer, and assist with reasonable arrangements. We will seek your instructions where practical. You authorise necessary assistance if you cannot communicate, subject to lawful consent rules; this is not authority for us to consent to treatment beyond what law permits.

14.4 You are responsible for reasonable third-party emergency expenses incurred for your benefit to the extent legally payable by you and not caused by our breach or otherwise payable by us. We will not delay urgent care to obtain insurance approval. We do not promise that an insurer will reimburse expenses.

15 Supplier failure and liability

15.1 A supplier’s failure or insolvency can affect a booking. We will provide reasonable assistance with recovery and alternatives, but do not guarantee a supplier’s solvency. Whether we owe a refund or other remedy depends on our role, contract and applicable law. We cannot transfer to you a liability that the law places on us.

15.2 We remain responsible for loss to the extent caused by our breach of contract, negligence or other legal responsibility. We are not automatically liable for every independent supplier default solely because we made a booking, but this does not remove any duty concerning selection, advice, organisation or the package we supply.

15.3 We do not cap personal injury claims or non-excludable consumer remedies at our commission or at the tour price. We do not exclude reasonably foreseeable consumer loss merely by calling it consequential loss. Any lawful recreational personal injury release is limited to the separate signed activity waiver and its stated scope.

Part Six Legal protections privacy and acceptance

16 Your responsibility for damage and disputes

16.1 You must take reasonable care to avoid harm. To the extent permitted by law, you must reimburse us for reasonable, evidenced loss directly caused by your unlawful, intentional or negligent conduct or material breach. Any amount is reduced for our fault, another person’s fault, avoided costs and recoveries. This is not an indemnity for our negligence, ordinary participation risks or a minor’s personal injury claim.

16.2 Nothing prevents a legitimate payment dispute, chargeback, complaint or insurance claim. You must not knowingly submit false information or obtain double recovery. Contact us promptly where practical so we can investigate. We will not impose a penalty merely because you use a lawful dispute process.

16.3 Tell the host promptly about a problem so we can attempt to resolve it, then email ryan@dreamhooptours.com.au with relevant details. We will acknowledge the complaint within a reasonable time and aim to provide a substantive response within 20 business days, explaining any delay. Failure to complain during the tour does not extinguish legal rights.

16.4 You may seek advice, contact Consumer Affairs Victoria or another relevant regulator, or use an available tribunal or court. These terms do not impose compulsory arbitration or a short contractual time bar.

17 Privacy communications and images

17.1 We collect and use information reasonably needed for bookings, safety, communications and lawful record keeping. This may involve overseas suppliers, including in the USA, and service providers supporting our systems. We will provide our privacy notice and comply with applicable privacy obligations; we do not require a blanket waiver of accountability for overseas disclosures.

17.2 Provide sensitive health information privately, not in a group chat. We will seek appropriate consent for necessary collection and disclosure and restrict access to people who need it. You authorise limited disclosure needed to arrange requested assistance or respond lawfully to an emergency.

17.3 WhatsApp or similar group chats are optional supporting channels. Joining may make your phone number visible to other members. Tell us if you prefer direct essential updates. Keep current contact details and check important itinerary messages.

17.4 Marketing use of identifiable photographs, video, voice or testimonials requires separate optional consent. Declining does not affect your booking or activity participation. A parent or guardian provides consent for a minor, with the child’s wishes respected where appropriate. Withdrawal applies to future use where reasonably practicable and does not require recall of material already lawfully distributed.

18 Law and general terms

18.1 Victorian law governs the contract, subject to mandatory laws that apply elsewhere. The parties submit to the non-exclusive jurisdiction of Victorian courts and competent tribunals. This does not remove a consumer’s mandatory right to bring a claim in another competent forum.

18.2 These documents record the agreement but do not exclude liability for misleading representations or any promise the law recognises. No variation of an existing booking applies without agreement except a reasonable operational change allowed by these terms or the objectively calculated currency adjustment expressly accepted under clauses 4.5–4.9.

18.3 If a provision is invalid, it is severed only to the extent lawful without creating a new bargain or enlarging a waiver. Remaining valid provisions continue. A delay in exercising a right does not waive it. Terms concerning payment, refunds, complaints and accrued liabilities continue where relevant after the tour ends.

Acceptance of these standard terms is recorded through the booking process described in clause 1.2, rather than by completing this document. Before accepting, you must have received these terms, your Booking Details and the identified supplier conditions, with an opportunity to review them and ask questions. Your acceptance applies to the version supplied for that booking. Each adult accepts their own obligations, personally or through an authorised booking contact as permitted by clause 1.4. Any personal injury waiver requires separate acceptance by the relevant adult; any required parent or guardian consent must also be obtained separately.